Customer portal software for warranty management gives your customers 24/7 self-service access to file claims, track status, view coverage, and manage their warranties online. WarrantyHub's branded portal reduces inbound support calls, improves customer satisfaction, and gives your team back hours of productive time.
Free demo · White-glove onboarding available · Live in weeks, not months
Without a customer portal, every interaction is a phone call or email. Your team deserves better, and so do your customers.
Every status check is a phone call. Every claim is an email. Your support team is buried in routine inquiries instead of solving real problems.
"We do a lot of things with the phone, which is time consuming for our customer service representatives."
Generic forms and email threads don't reflect your brand. Customers expect a modern, professional digital experience -- and your competitors are starting to offer one.
"The only home warranty platform that looks and feels modern."
Claim details in email, photos in text messages, documents in shared drives. No single source of truth for customer interactions.
"Legacy system was sorely outdated, held together with duct tape, chewing gum, wishes, and prayers."
WarrantyHub's branded customer portal gives your customers a modern, self-service warranty experience -- and gives your team hours back every week. File claims, track status, upload documents, and verify coverage -- all from a portal that looks and feels like your brand. Plus, WarrantyHub provides multiple portals for customers, dealers/agents, and contractors/technicians, all branded to your company.
A customer portal that does more than just show status. Give your customers real self-service power.
Your logo, your colors, your domain. Customers see your brand, not ours. The portal is fully white-labeled to look and feel like a natural extension of your website.
Customers submit claims with photos, details, and documentation -- 24/7. No more phone calls or emails to file a simple warranty claim.
Customers check claim status anytime without calling your team. Every update is visible in the portal, from filing to resolution.
Photos, receipts, and supporting documents uploaded directly to the claim. No more emailing attachments or texting photos separately.
Customers verify their coverage, view policy details, and check expiration dates -- without calling or emailing your support team.
Separate portals for customers, dealers/agents, and contractors/technicians. Everyone gets the access they need, branded to your company.
Set auto-approval limits for repair quotes. When a quote falls within your threshold, the system approves it automatically and dispatches the technician — no manual review needed.
From branding to go-live, our team handles the heavy lifting so you can focus on your business.
We configure your portal with your logo, colors, and domain so it looks and feels like your company.
Customers access the portal to file claims, track status, and manage their warranties -- 24/7.
Your team handles fewer phone calls and emails while customers get instant answers online.
"The only home warranty platform that looks and feels modern."
"Improved customer satisfaction. Reduced overhead and increased NPS across the board."
"They make it feel like we are their only customer."
See how a customer portal transforms your warranty support operations.
| Feature | WarrantyHub Portal | Phone/Email Support |
|---|---|---|
| Availability | 24/7 self-service | Business hours only |
| Claim Filing | Online, instant | Call or email, then wait |
| Status Checks | Self-service, anytime | Call and wait on hold |
| Photo Upload | Direct to claim record | Email separately, hope it attaches |
| Customer Experience | Modern, branded portal | Frustrating, inconsistent |
| Team Time Saved | Significant call reduction | Baseline (no improvement) |
Stop losing time to routine phone calls and emails. Launch a branded customer portal that gives your customers 24/7 self-service access and gives your team hours back every week.
Free demo · White-glove onboarding · No long-term contracts