WarrantyHub's warranty tracking software puts coverage details and claim updates where your team can find them. Open a record to see who owns the claim, what changed, and when. Customers can check their own status in a branded portal. The history stays with the record from registration through resolution.
Free demo · Essentials onboarding included · Custom onboarding quoted separately · Go live in 30–60 days
A customer asks about a claim. Your team searches emails and spreadsheets for the latest update. If a lean team is choosing its first system, our small-business warranty software guide offers a practical way to test that workflow.
Without centralized tracking, claims get lost in email threads and spreadsheet rows. Customers wait. Teams scramble. And nobody knows which claims need attention. For many teams, the breakdown starts around 13 claims per week -- the point where spreadsheets simply can't keep up.
"Overwhelming manual workload and error-prone tasks were holding us back."
Managers can't see claim status without calling the team. There's no dashboard, no real-time data, and no way to track the warranty KPIs and metrics that identify bottlenecks before they become problems.
"We had no access to important metrics or visibility into what was happening."
No automated updates means customers call repeatedly asking "what's the status?" — wasting everyone's time and driving satisfaction scores into the ground.
"Time-consuming processes meant customers were always waiting and calling us."
Customers can check coverage and claim status in a branded customer portal. They can see updates from submission through resolution. When someone does call, your team can open the same claim record and give them an answer.
See the claim's status and owner, then look back at its history and customer updates.
See warranties, claims, and service requests in one dashboard. Filter by status, assignee, date, priority, or a custom field. When you need trends across claims, turn to warranty analytics and reporting.
Track claims from submission through resolution with live status updates. Every action is logged automatically with timestamps so you always know where things stand.
Email and SMS alerts for status changes, assignments, approvals, escalations, and more. Your team and customers stay informed without manual follow-up.
Customers check their own claim status 24/7 through the branded portal. No more repetitive "what's the status?" phone calls flooding your team.
Visual timeline showing every touchpoint from registration to resolution. See the complete history of every warranty and claim at a glance.
Automatically route and assign claims to the right team members based on type, location, expertise, or workload. No manual triage needed.
The record starts at registration. Claims and their outcomes stay with it.
The final outcome stays on the timeline. Automated workflows and notifications help reduce claim processing time.
"Easier tracking of progress. WarrantyHub gives us visibility we never had before — we can see every warranty and claim status in real time."
"Never disappoint with how well and how quick they meet our needs. The tracking and notifications keep our entire team and our customers on the same page."
"Cut the time spent processing warranty claims by more than half. The automated tracking and notifications eliminated hours of manual follow-up every week."
See where the status lives, how customers get updates, and who handles the next step. If you're weighing vendors, see our guide to comparing warranty management platforms.
| Feature | WarrantyHub | Spreadsheets |
|---|---|---|
| Real-time status | Yes | No |
| Automated notifications | 80+ | Manual emails |
| Customer self-service | Yes | No |
| Audit trail | Automatic | Non-existent |
| Team routing | Automatic | Manual |
| Reporting | One-click | Hours |
The products and claims may differ. Your team still needs to know what's covered and what happens next.
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Track the 1-year workmanship, 2-year systems, and 10-year structural warranty periods across hundreds of homes. Automated notifications for warranty milestones, walk-through scheduling, and subcontractor coordination. Explore builder warranty software.
Track vehicle service contracts, dealer claims, and extended warranty coverage for automotive TPAs and F&I administrators. Real-time dashboards for every contract in your portfolio. Explore automotive warranty software.
Book a demo to see the claim timeline, the current owner, and the status your customers can check in the portal.
Free demo · Essentials onboarding included · Custom onboarding quoted separately · Go live in 30–60 days