Equipment warranty management software helps equipment makers and dealers keep machine identity, repair evidence, authorization, and claim cost in one process. A field repair may involve a dealer, a technician, several parts, and a machine that cannot wait for an unclear decision. The software should make the next owner and required evidence visible.
Book a demoEquipment warranty teams need to know which machine and component failed, what the dealer did, and which terms apply. WarrantyHub provides configurable claims, registration, dealer portals, returns, service contract records, and analytics. Confirm the fit with your equipment hierarchy and actual repair order format.
A repair decision depends on the correct asset. Capture the machine identifier, model, delivery or commissioning date, owner, covered components, and previous work where those fields matter to your program. A dealer may work from its own equipment record while the manufacturer holds the warranty record. If the identifiers do not match, the claim needs a visible exception path.
WarrantyHub's warranty registration software can hold product, owner, and serial details. Ask how your team would represent a machine and its replaceable components. Test a case where a component was replaced previously, then make a second claim against that machine. Confirm how the reviewer sees the relevant coverage and history.
Equipment dealers often request authorization before the full repair cost is known. A sound process records the symptom, diagnosis, proposed parts, labor, photos, and any changed estimate. Approval should show which amount and work were authorized, who approved it, and what happens when the repair expands. Test an ordinary covered repair and one with a requested labor exception.
WarrantyHub's warranty claims management software supports configurable intake, routing, and approvals. Dealers can use portal workflows to submit documents and follow status. In the demo, ask a dealer to revise a claim after inspection and have a reviewer decide the new request. The audit history should make the change understandable to both teams.
Some failed parts are discarded after documentation; others must be shipped back for inspection. Define when a return is required and what identifiers must accompany the part. A warehouse receiving a component needs the dealer, machine, claim, and expected item. WarrantyHub's RMA software can link the physical return to the claim and follow receipt through disposition.
If inspection points to a supplier issue, the claim evidence may support recovery review. That review still depends on the supplier contract and actual findings. Ask whether your team can see the authorized repair cost beside the inspection result, and whether a return can remain open after the customer repair is complete.
A claim report should separate machine models, components, dealers, failure codes, and cost types when those fields are collected. It should also expose work waiting on a dealer or an internal approval. A high claim count alone does not tell the quality team whether there is one recurring defect, inconsistent diagnosis, or a documentation problem.
WarrantyHub's warranty analytics can show claim cost and recurring issues. Bring a sample report to the demo and ask which fields are required to reproduce it. Then open the claims behind a pattern. The quality team should be able to test a hypothesis against repair notes and returned-part findings.
WarrantyHub cites a 30–60 day go-live. For equipment programs, timing depends on machine data, policy rules, dealer permissions, and any connection to existing service systems. Select one product line and a few dealer scenarios for the first configuration review. Include a claim with an estimate change, a part return, and an out-of-coverage decision.
Review warranty management pricing for plan scope. Essentials starts at $549 per month when paid annually for qualifying small manufacturers and includes onboarding. More complex dealer networks may require a Custom quote. White-glove onboarding is separately quoted and paid. Confirm which data cleanup and integration tasks sit with each team.
Equipment warranty management software tracks machine coverage, dealer repair requests, decisions, parts returns, and costs. Evaluate it with real repair orders and your equipment identifiers.
Yes. WarrantyHub has dealer portal workflows for submitting claims and documents and checking status. Test your repair order fields and approval roles in a demo.
Yes. WarrantyHub can link an RMA to a claim and track shipment, receipt, inspection, and resolution. Confirm which parts and serial details your process requires.
WarrantyHub supports service contract administration. Bring the contract terms and an exception claim to confirm configuration for your program.
WarrantyHub cites a 30–60 day go-live. Machine data, dealer setup, claim rules, and integrations affect the actual timeline.
Use a dealer repair order with a changed estimate and a failed part return to test the full approval path.
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